Quote KPIs — pure CPQ data
Quotes created
847
↑ 12% vs last year
🟢 CPQ
Quotes completed
691
Completion rate 81,6%
🟢 CPQ
Quotes expired
94
↑ 8% vs last year
🟢 CPQ
Avg. lead time
3,2d
↓ 0,4d vs last year
🟢 CPQ
Avg. versions/quote
2,4
10% have more than 5 versions
🟢 CPQ
Rework rate
22%
↑ 3% vs last year
🟢 CPQ
Quotes per month
Created vs. completed — CPQ data
Created
Completed
Lead time distribution
Quote creation → completion (working days)
Quote status breakdown per quarter
Completed · Open · Expired · Rejected — pure CPQ workflow data
Completed
Open
Expired
Rejected
Configuration KPIs — the hidden treasure in CPQ data
Avg. changes/quote
4,1
10% have more than 11 changes
🟢 CPQ
Rework rate
25%
250 of 1,000 quotes
🟢 CPQ
Rule violations
8%
800 of 10,000 attempts
🟢 CPQ
Standard configs
67%
↑ 5% vs last year
🟢 CPQ
Avg. options/config
14,3
Complexity measure
🟢 CPQ
Rule violations per product family
% configuration attempts with rule violation
Standard vs. custom configuration
Trend per quarter — ETO/CTO ratio
Standard
Custom
Pricing KPIs — governance insight from CPQ
Avg. discount
11,4%
↑ 1,2% vs last year
🟢 CPQ
Manual override rate
18%
CPQ price manually adjusted
🟢 CPQ
Pricing exception rate
12%
↑ 2% vs last year
🟢 CPQ
Discount requests approved
78%
156 of 200 requests
🟢 CPQ
Discount distribution
Number of quotes per discount percentage band
Manual override trend
% quotes where CPQ price was manually adjusted
Approval KPIs — process efficiency straight from CPQ
Approval rate
34%
Of all quotes
🟢 CPQ
First-pass approval
71%
↑ 4% vs last year
🟢 CPQ
Avg. approval time
18h
Median: 11 hours
🟢 CPQ
Rejection rate
8%
↑ 2% vs last year
🟢 CPQ
Auto-approval rate
42%
↑ 7% vs last year
🟢 CPQ
Approval time per level
Average hours per approval layer
Approval outcome breakdown
Approved · Rejected · Auto-approved
Approved
Rejected
Auto-approved
Approval details per department
Workload, lead time and first-pass ratio — pure CPQ approval workflow data
| Department | Requests | Avg. time | First pass | Auto-approval | Status |
|---|
Automation KPIs — measuring CPQ maturity
Straight Through
58%
Fully without intervention
🟢 CPQ
Auto-configuration
74%
↑ 6% vs last year
🟢 CPQ
Manual intervention
42%
↓ 5% vs last year
🟢 CPQ
Manual override rate
18%
CPQ logic bypassed
🟢 CPQ
Auto price calculation
89%
↑ 3% vs last year
🟢 CPQ
Automation rate trend
Straight Through Processing Rate per quarter — the CPQ maturity KPI
Automation per step
% fully automatic per process step
Manual override reason
Why is CPQ logic bypassed?